A virtual assistant clears tasks. An executive assistant runs your week. Ours work from one office in Balanga City, and every one of them reports to you through EA Flow, the software our own founder runs his business on.
Interviewed EAs · Two hours behind Sydney · One office
Your daily note
Thursday 23/10 · from Bea
Most people hire a VA, hand over an inbox, and end up managing the person they hired to save time. The fix is not a better VA. It is someone whose job is your week, with a way to show you what moved. If you are still weighing it up, read what to know before hiring a virtual assistant in the Philippines.
EA Flow started as the app Ben Carter, Yoonet's founder, uses with his own EA. Here is what each part does, and what your EA does with it.
The daily note
At the end of their day your EA writes one note in EA Flow. It is built from the projects they moved, so it shows progress, not activity.
Projects
Short tasks stay wherever you keep them now. The projects that matter get a card in EA Flow, and your EA keeps each one honest.
People and clients
Your EA keeps a page for every client and every person who matters: who they are, who looks after them, and what was said last time.
Meeting rhythm
Set how often you want to see each person. EA Flow reads your calendar and shows who is overdue, so your EA can book them into the days you keep for meetings.
Birthdays and anniversaries
Birthdays and work anniversaries for your team and clients, soonest first. Your EA sends the message, or flags the ones you want to send yourself.
Google sign in, for you and your EA only
Your data stays in your systems
Open from the first day your EA startsExample profiles, based on people who applied to Yoonet in Balanga, sat an interview with our talent team, and rated strongly. Pick the background that fits your week, and we will introduce you to the real people behind it.
Healthcare scheduling
Schedules medical record requests with more than 60 healthcare facilities a day, 100 to 400 charts a month. Ranked first in the training class and earned the top performance bonus four months running.
Practice front desk
Runs the front desk at an allied health practice: bookings, records, phone and email, with strict confidentiality. Trained in psychology, so careful with sensitive client information.
Patient intake
Processes 60 to 80 intake requests a day at 97% quality accuracy, across healthcare scheduling, records and collections. Careful on the phone, tidy in writing.
Healthcare back office
Chased medical records and handled claims and eligibility calls on a healthcare account. Built working relationships with provider offices that lifted their response rates.
Client care and billing
Five years in client facing work across telecoms, call centres and hospital billing, including a year checking hospital bills against insurers and patients. A psychology graduate with confident spoken English.
Support and verification
Seven years on finance, logistics and food accounts, including card disputes, fraud checks and identity verification. A computer science graduate who stayed four years in the most recent role.
Quality and expense audit
Ten years in support, promoted from agent to quality assurance to travel expense audit, with two awards for perfect quality scores. Ready to return to desk work after a stint in a pharmacy.
Admin and records
Moved from customer care, where the promotion was to team mentor, into government admin running records databases. Comfortable with payroll, scheduling and records.
Documents and quotes
Prepared bid documents, price schedules and supplier quotes for government buyers. Works in Google Workspace, Notion and Canva, and has already worked on an Australian account.
Process and systems
Kept CRM records and documentation in order on a Canadian bank account. A computer engineering graduate who designed, built and documented a self service queuing kiosk.
Records and design
Handles 60 to 80 calls a day retrieving medical records, with years of support desk work behind that. Also a freelance graphic designer, so slides and social posts are covered.
Bookkeeping and payroll
Handles payables, payroll and billing at a medical centre, after internal audit work for a national retailer. Xero Advisor and Xero Payroll certified.
Accounts payable
Runs weekly supplier payments, bank reconciliations and payroll uploads. An accountancy graduate with a national bookkeeping certificate.
Bookkeeping and collections
Bookkeeper and cashier at a retail business, where the collections system and petty cash report built in house cut errors. Works in QuickBooks Online and Zoho Books.
These are example profiles. Names and photos are illustrations, and the experience is drawn from people our talent team has interviewed. You meet the real candidates, properly, before you choose.
Tell us
Which projects you want off your plate, the tools you use, and the hours you keep.
Meet
We put forward the people who fit. You interview them on a video call and choose.
Start
Your EA starts in Balanga, and your EA Flow account opens the same day.
Yoonet has built offshore teams for Australian and New Zealand small businesses since 2011, from one office in Balanga City, Bataan, in the Philippines. Accounting, practice admin and digital teams, and now executive assistants.
Our people stay because their careers are real and their commute is twenty minutes. Our retention is 89.29%, so the EA who learns your business is the one still running it in year three.
Ben Carter, our founder, splits his time between Dunedin and Balanga, and runs his own week on EA Flow.
They run your week from the Philippines: your calendar and meetings, your inbox, follow ups with clients and suppliers, documents and travel, and the projects you hand over. The difference from a virtual assistant is ownership. An EA reports what moved and what needs you, rather than a list of tasks done. More in what a virtual executive assistant does.
English is an official language, the work culture is service minded, and Balanga is two hours behind eastern Australia, so your morning is their morning. Our EAs also live twenty minutes from the office, which is a large part of why they stay.
Yes, for as long as your EA works for you. It is how they report to you, so every client has it from the first day.
They are examples. Each profile is based on a candidate our talent team has interviewed in Balanga, with the name and photo changed. You meet the real people, properly, before you choose.
People stay with us because their careers are real and their commute is twenty minutes. If someone does leave, every project, person and note is already in EA Flow, so the next EA starts where they finished.
Your data stays in your systems. Your EA works inside your email, your calendar and your files, under your access controls, with the agreements in writing.
One email, a real reply from a real person, and two or three people to meet.